RETURNS & EXCHANGES

We want you to love everything you take home, and we’re always happy to help you find the right fit. As a small business, we put a great deal of care into every piece we carry and every customer we serve.

We’ve tried to be flexible over the years, but that flexibility hasn’t always been treated with the same care. Even a single item we can no longer sell has an impact on our small business. That’s why we’ve established clear, consistent return guidelines that apply to everyone. We know they may feel firm, and we appreciate your understanding and support.

Please review our policy before purchasing, and keep tags attached until you’re sure about your choice.

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RETURN DEADLINES & PROCESS

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In-shop purchases: Bring your item and receipt back within 14 calendar days of purchase.

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Online purchases: Request return authorization and hand your return to the carrier within 14 calendar days of delivery, based on the delivery date shown in your order’s tracking.

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To request an online return, email sales@theredfoxxx.com with your order number, the item you’re returning, and whether you want a refund, store credit, or an exchange. Request authorization early enough to ship within the return window.
 

We’ll email you a prepaid return label and instructions, including your shipping deadline. Use the label we provide and package your item securely.

 

Requesting a return or receiving a label does not extend the deadline. Carrier tracking must show acceptance within the 14-day window. Printing a label or scheduling a pickup does not count as shipping. Obtain and retain a drop-off receipt.
 

Your package does not need to arrive at our shop within those 14 days, but it must be handed to the carrier by the deadline. Calendar days include weekends and holidays.
 

Return authorization allows you to send an item back for inspection; it does not guarantee approval. Packages sent without authorization may be delayed or declined.

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FIT & COMFORT

Our fitters will help you find your size and explore different styles. Ordering online? Email us for fit assistance before you buy.

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A fitting, size recommendation, or staff recommendation does not guarantee comfort during extended wear. Individual comfort preferences and sensitivities vary.

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Try pieces on carefully with all tags attached, when your skin is clean and free of deodorant, makeup, perfume, lotion, oils, or other products that could transfer onto the fabric. Move, bend, lift your arms, sit, and reach to assess fit and comfort, taking care to keep the item clean and undamaged.

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Items that have been worn beyond a careful try-on, washed, or had their tags removed cannot be returned or exchanged for:

• Rubbing, chafing, itching, or skin irritation.

• Pressure, digging, or back or body discomfort.

• Slipping, spillage, or gaping.

• Discomfort from bands, straps, hooks, seams, or underwires.

• Other fit or comfort concerns noticed after extended wear.

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These rules apply even if you received a fitting or followed a staff recommendation. Fit or comfort concerns do not, by themselves, establish a manufacturing defect.

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RETURN CONDITION REQUIREMENTS

Every return is inspected. To qualify for a standard return or exchange, an item must meet all of these requirements:

• Unworn: Carefully tried on only, with no daily or extended wear.

• Unwashed: Not washed or otherwise laundered.

• Clean: Free of deodorant, perfume, makeup, stains, odors, and pet hair.

• Undamaged: No holes, snags, tears, pulls, or other damage caused after purchase, including during try-on or wear. Mesh, lace, and other delicate fabrics require gentle handling. If you’re struggling to get an item on, stop—do not force it. Pulling or stretching it into place can damage the piece. If putting it on feels forced, you likely need a larger size. Exchange an eligible item before damaging it; damage caused during try-on makes it ineligible for return or exchange.

• Complete: All original tags still attached, all labels and hygiene liners or stickers intact, and original packaging included.

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Keeping tags attached does not make a worn item returnable. Reattaching removed tags does not restore eligibility.

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We inspect pieces before and after fitting-room use and before shipping online orders. Damage caused by handling, trying on, wearing, or washing an item is not a manufacturing defect.

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REFUNDS & STORE CREDIT

Approved returns are refunded for the amount actually paid after discounts or promotions.

• In-shop returns: Refunds go to the original form of payment.

• Online refunds: Refunds go to the original form of payment, less a $10 return fee covering the prepaid label and processing costs.

• Online store credit: No return fee.

• Online exchanges: No return or exchange fee.

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Original shipping charges, including expedited shipping upgrades, are not refundable on standard returns.

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EXCHANGES

Exchanges must meet the return deadlines and condition requirements above.

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In the shop: Eligible exchanges are made on the spot, subject to availability.

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Online: Request an exchange when you contact us for return authorization. We’ll process it within 5–7 business days of receiving your eligible return.

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An exchange request does not reserve merchandise. Some styles are seasonal or limited, and we cannot always reorder a sold-out size or color. If your replacement is unavailable, we’ll contact you by phone or email. You may choose a refund subject to the standard $10 online return fee, or store credit with no fee.

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Need the replacement sooner? Purchase it as a new order, and we’ll waive the $10 return fee on your original return. Email us the replacement order number before we process your refund. Your original return must still qualify under this policy.

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Used a discount code? Contact us to have it honored on an eligible even exchange.

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DECLINED RETURNS

Items that miss the return deadline, fail any condition requirement, or are final sale do not qualify for a standard refund, store credit, or exchange.

• In the shop: We’ll explain why the item is ineligible and hand it back to you.

• Online: We’ll email you the reason. If you want the item returned to you, reply and pay the postage within 30 calendar days of our notice. We’ll ship it after payment is received.

Items not claimed and paid for within those 30 days are forfeited, with no refund, store credit, or exchange.

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RETURN SHIPPING

We are not responsible for items lost or damaged in transit back to us. If tracking shows a problem, contact us promptly so we can assist with the carrier inquiry.

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Refunds, store credit, and exchanges are processed only after we receive and inspect the returned item.

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For approved defective or incorrect items, we cover return shipping.

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GIFT RETURNS

Eligible gift returns are issued as store credit to the recipient, with no return fee. Please provide the receipt or order number.

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The standard deadlines apply from the original purchase date for in-shop purchases or the original delivery date for online purchases, not the date the gift is given or received.

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All condition requirements and final-sale exclusions apply.

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FINAL SALE

The following items cannot be returned or exchanged for fit, comfort, preference, or change of mind:

• Panties

• Bodysuits

• Hosiery

• Accessories and adhesive accessories

• Curated kits and gift boxes

• Personal care and wellness products

• Toys

• Sale and clearance items

• Gift cards

• Special orders, preorders, and custom size or color orders

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These items are final sale even if they are unworn, unopened, still have their tags attached, or were purchased as gifts.

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For defective or incorrect items, follow the instructions below.

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SPECIAL ORDERS & PREORDERS

We’re happy to order a piece especially for you, including a size or color we do not normally stock. These purchases are final sale as described above.

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Before placing your order, we’ll confirm the style, size, and color with you in writing and ask you to acknowledge its final-sale status. Please check every detail carefully.

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Payment is due in full when the order is placed. Once placed with the vendor, the order cannot be changed or canceled. A fitting or staff recommendation does not change these terms.

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If your item arrives defective or does not match the confirmed order, follow the instructions below.

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DEFECTIVE OR INCORRECT ITEMS

If your item arrives defective or is not what you ordered, email sales@theredfoxxx.com within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photos.

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Keep the item and packaging. Do not wear, wash, alter, or attempt to repair the item while we review the issue.

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Once we confirm the item arrived defective or incorrect, we’ll provide return instructions, cover return shipping, and issue a full refund for the affected item with no return fee.

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This process also applies to special orders and other final-sale merchandise, except defective toys. Incorrect toy shipments should still be reported to us.

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Defects discovered after wear and defective toys are handled through the manufacturer’s warranty. Contact the manufacturer directly for assessment and any available warranty coverage.

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SHIPPING DAMAGE

Inspect your package when it arrives. Report shipping damage to sales@theredfoxxx.com within 48 hours of delivery, including:

• Your order number.

• Photos of the damaged item.

• Photos of the shipping packaging.

Keep the item and all packaging materials. We’ll file a claim with the carrier and work with you on a resolution.

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We cannot resolve shipping-damage reports made after 48 hours or without the required photos.

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QUESTIONS

For fit assistance or questions about this policy, contact us before purchasing:

sales@theredfoxxx.com