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EXCHANGE POLICY

Need a different size? Wish you had gotten blue instead of red? No problem. We do, however, recommend placing a new order for the pieces you want exchanged, not only for a faster turnaround but also to be sure that the size/style/color you want doesn't sell out.

EXCHANGE

 

All exchanges must be postmarked within thirty (30) days of the purchase date. All items returned for exchange must be in new and unused condition, with all original tags and labels attached. 

If desired exchange size, color, or style is not in stock, we will contact customer via phone or email to discuss desired solution.

EXCHANGE PROCESS

 

Once we have received your return, please allow 5-7 days to process your exchange. 

And, never fear, if you purchased items using a discount code or promotion, we're happy to honor the same code again for an even exchange (new color or size in the same item), just contact Customer Care.  

 

GIFT RETURNS

If you have received an item as a gift and need to return or exchange it, our standard return policy still applies.

Returns will be processed in the form of store credit for the full amount of the gift, or we can refund the amount to the original purchaser. 

EXCEPTONS

The following items cannot be returned or exchanged:

  • All bottoms are final sale

  • Worn/Soiled Bodysuits

  • Accessories and adhesive accessories

  • Curated Kits and gift boxes

  • Opened personal care products

  • Opened wellness products

  • Hosiery

  • Final sale items

 

Please Note

  • Items should be packaged adequately to ensure the product isn't damaged in transit

  • Exchanges displaying signs of wear will immediately be discarded and forfeit refund/exchange

  • We can tell if you wore it. Seriously.

QUESTIONS

If you have any questions concerning our exchange policy, please contact us at:

sales@theredfoxxx.com

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